At Felay Customs, we’re confident you’ll love the way our pieces look and make you feel. But if something isn’t perfect, don’t worry we’ve got your back with a stress-free return policy that respects your time, trust, and taste.

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What’s Eligible for a Refund?

We accept returns within 30 days of your original purchase date no questions asked. To qualify for a refund, your item must be:

• In brand new, unused condition

• In its original packaging

• Accompanied by proof of purchase (receipt or confirmation email)

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What Can’t Be Returned?

To protect all our customers and preserve the integrity of our product quality, we cannot accept returns on:

• Earrings (due to hygiene standards)

• Custom or personalized jewelry (made just for you)

• Sale or clearance items, unless damaged or defective upon arrival

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How Do I Return Something?

It’s easy:

1. Contact our friendly customer support team to request a Return Authorization Number (RAN)

2. Carefully repack your item in its original box

3. Include the RAN and your proof of purchase

4. Send it to the return address we provide

We recommend using a trackable shipping service for peace of mind.

 

 When Will I Get My Refund?

Once we receive and inspect your return, you’ll receive an email update.

Approved refunds will be processed within 7–10 business days

Refunds go directly to your original method of payment

 

Who Pays for Shipping?

Return shipping costs are your responsibility and non refundable.

If your item is approved for a refund, we’ll deduct return shipping from the refund amount if prepaid labels were used.

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Still Have Questions?

We’re here to help, reach out to us anytime. Your satisfaction isn’t just a policy, it’s our priority at Felay Customs Because confidence deserves a guarantee.

 

Shop bold. Return easy. Stay radiant.

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